Returns & Exchanges
If you're not satisfied with your purchase, we gladly accept returns for exchange only within 14 days of receipt for most items in original condition.
If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.
STEP 1 - ELIGIBILITY FOR RETURN
Items must be in their original condition with the original packing.
SALE items are not eligible for return or exchange.
Items in bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets) collections cannot be returned or exchanged due to hygiene reasons. All sales are FINAL for these items. No returns/exchanges.
Worn or used in any way, damaged, washed or altered items are not eligible for return or exchange.
STEP 2 - RETURN MERCHANDISE AUTHORIZATION (RMA)
Please contact us to get your RMA code.
We do not accept returns without RMA. Packages without RMA won't be accepted and will be sent back to you. Once your return request accepted, you will receive RMA code or return label.
STEP 3 - RETURN
If you've received faulty item or item in wrong size/color we will give you a prepaid label for your return. If we cannot provide a prepaid label for your country you will need to pay for the return. Once we receive your return we will issue a refund as store credit for the amount of return shipping cost that you've paid.
In all other cases, you'll be responsible for the cost of returning an item. For US orders, you will be required to pay for a return label with a flat fee of $5.99, which will be deducted from the refund.
The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way!
Make sure you use a postal service that ensures you for the value of the items you are returning and obtain proof of posting.
STEP 4 - REFUND / EXCHANGE
All returned items will be inspected on return. Returns must be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you.
If returned items are eligible for the exchange we will issue a refund as store credit to your account. We don't offer the refund to your credit card or PayPal.
Store credits will never expire, you can use your store credit for your future orders or you can give it to a friend as a gift.
If you've returned an item for an exchange you will need to place a new order by using your store credit.
If you've returned an item for an exchange we will deduct original shipping cost from order total then we will create store credit for remain.
In all other cases, refunds will be issued as store credit. We do not issue refunds to credit card or any other payment type (PayPal, bitcoin).
Original shipping fee is non-refundable. Please see delivery page to find out more information about shipping costs.
20% re-stocking fee plus shipping fee will be applied and deducted from subtotal and remain will be refunded as store credit.
Most returns are processed within 5 business days after we receive your package. We’ll issue the refund as store credit to your BORNTOWEAR account. Once your refund has been issued, you will receive a confirmation email.
We're not responsible for any items that are returned to us by mistake / reject delivery.
If a package is returned to us due to an incorrect or incomplete addressed, is marked "unclaimed" or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal minus original shipping cost of your order.
A refund will not be issued until the parcel has arrived back in our facility.
If the tracking number shows that the package is delivered to the wrong address you provided us, we are not responsible for any further actions.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
During a "free worldwide shipping" sale, orders that are returned back to us due to an incomplete or unknown address OR packages that are refused/return to sender will be refunded LESS what the shipping and handling charges would have been without the promotion.
LOST OR STOLEN PACKAGES
Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.
We don't hold responsibility of damaged/lost/stolen/not received order if you provided a mail forwarding service, hybrid mail or virtual post office box services as the shipping address when placing an order with us to redirect mail addressed to one location to another address.
We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.
If online tracking information shows no update for 60 days we will assume your package has been lost in the mail. In this case, you will get a full refund or store credit.
If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance. We only see what the tracking page says, BUT your local post office can definitely give you more information.
Although we try our best to deliver your items during the estimated time frame, delivery dates are not guaranteed. We will do all we can to ensure your order is delivered safely and on time, but we cannot be held responsible for late delivery or failure to deliver due to circumstances beyond our control.
CHANGING OR CANCELLING AN ORDER
We're super quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click "Checkout" but after this point, you will not be unable to make amendments/cancel your order.
20% re-stocking fee will be deducted from subtotal and remain will be refunded on cancelled orders.
* We reserve the right to change these terms and conditions at any time, and you agree to abide by the most recent version of this Terms of Return & Exchanges Agreement each time you view and use the Website.
Please do not place an order by using the website if you do not agree to all of the terms and conditions above.