10% Off: WELCOME10
10% OFF YOUR FIRST ORDER NO MINIMUM | USE CODE: WELCOME10

Help Center

You will receive an email once your order has been dispatched which will contain tracking information. You can also contact our customer service team to help track your order.

To find find out detailed information about delivery options in your country please go to delivery page.

To find out which countries we ship to please go to delivery page.

We understand that you might not be at home to sign for your parcel; therefore they can be left in a safe place or left with a neighbour at your request.

Please be aware that any instructions left are only requests and are not guaranteed. If this isn’t possible, a calling card will be left which will include details of how to re arrange shipping.

We love everyone equally however we are unable to ship to PO box and BFPO addresses.

If the value of your order is more than $2,500 you will be responsible for any customs and import duties payable.

If your order is less than $2,500 then no customs or imports duties should be charged to you.

If you're ordering from Canada or outside of the US, your order may be subject to customs and import duties.

BORNTOWEAR has multiple warehouses all over the world. Orders ship from the nearest facility that stocks the item you ordered.

We're super quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click "Chekout" but after this point you will be unable to make amendments to your order.

You have the right to cancel your contract within 14 days from when you receive your order. This does not apply to items that have been worn or used. Items in bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets) collections cannot be returned due to hygiene reasons.

Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare.

If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

Discount codes can't be used in conjunction with any other offer or promotion. Only one discount code is permitted per order.

Once you've added items to your bag you need to click "Checkout" button to start checkout progress. On the checkout page enter your discount code into the "Discount Code" box and click "Apply".

You can then head over to the checkout to complete your order.

Your code: Have you entered the code correctly? Try copying and pasting the code into the Discount Code box just before you complete payment.

Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

Your code: Have you entered the code correctly? Try copying and pasting the code into the Discount Code box just before you complete payment.

Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

Your code: Have you entered the code correctly? Try copying and pasting the code into the Discount Code box just before you complete payment.

Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

We have several payment options available:

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Visa, Mastercard, American Express, Discover, Diners Club, JCB, Paypal, Apple Pay and Bitcoin

You can pay for your order in any of the following currencies:

US Dollar, Canadian Dollar, Pound Sterling, Euro, Russian Ruble, Indian Rupee, Emirati Dirham, Saudi Arabian Riyal, Japanese Yen, Australian Dollar, New Zealand Dollar, Hong Kong Dollar, Swedish Krona, Norwegian Krona, Singapore Dollar, Turkish Liras.

You can be assured that shopping with BORNTOWEAR is safe! We're using Shopify infrastructure, which is a member of "Secure by MasterCard" and "Verified by Visa". They both provide additional security whilst shopping online.

Security is very important to us at BORNTOWEAR and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Payment will be taken as soon as you hit the Proceed button at checkout.

You can return an item within 14 days from when you receive your order. This does not apply to items that have been worn or used. Items in bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets) collections cannot be returned due to hygiene reasons.

To find out more information about BORNTOWEAR return policy please click here.

Yes, you can. If you would like to exchange an item, we would recommend returning the unwanted item back to us for a store credit and placing a new order.

To find out more information about BORNTOWEAR exchange policy please click here.

Please allow up to 10 business days for your parcel to be returned to BORNTOWEAR. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed. If you haven’t heard any communication from us after the 10 business day timescale, please contact our Customer Care Team with your order number and details of the items returned.

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